Choose your favourite items, select the correct size and add the item to your shopping cart. Once you’ve placed your items in the shopping cart continue to the shopping cart and choose the type of payment.
Don’t forget to agree to the terms and conditions otherwise the order cannot be placed

No, it is also possible to order as a guest. During the check out you can select ‘Checkout as a guest' and follow the ordering process without setting up an account

No, unfortunately this is not possible. Once you have placed an order it will be processed as soon as possible and cannot be cancelled.

No this is not possible. We then recommend you to place a new order.

The shipping costs will depend on the country you are living in. We will always send the order with a track and trace code. See shipping chart below. Also, the shipping costs will be displayed in the order process.

• The Netherlands €6,75
• Belgium, Germany, Luxembourg and the rest of Europe €13, -
• Outside Europe €18.50
• Asia, Central - and South America, USA, South Africa, Suriname, Netherlands Antilles €24.30

To order the correct size you can make use of the size chart on the website. In the product details you can also find information about the sizes. 

The items you add to the shopping cart will remain in the cart for 60 minutes. After 60 minutes they will be automatically removed from your shopping cart. You will have to place the items in your shopping cart again if you want to order them.

Once you have completed your order you will automatically receive an order confirmation by email. It contains all the details of your order. Once your items are sent from our warehouse, you will receive a shipping confirmation. If you have not received a confirmation always check your spam box. If you still haven’t received anything, please contact us.

Yes, if an item is sold out you can put yourself on the waiting list. You will receive an email when the item is back in stock.

You can use maximum one coupon code per order. 

In the Qini by Clark webshop you can choose your prefered way of payment:

• iDEAL (Netherlands)
• BANCONTACT (Belgium)
• PAYPAL (worldwide)
• MASTERCARD (worldwide)
• MAESTRO (worldwide)
• VISA (worldwide)

This can be redeem directly in the cart. Enter the discount code in the header 'coupons' or 'promotion codes' in the ordering process. After entering the code the corresponding amount will be displayed and be deducted from the total amount of your purchase.

You can pay in different currencies, depending on the country where you live in. You can click the flag icon to see the available currency and change it. 

Upon check-out your total amount will be charged in the selected currency. If your bankaccount is registered in a different currency your bank will convert the value of their current exchange rate.

Your order will be send and delivered by PostNL. Once your package is packed and sent you will receive an email with a track and trace code so you can track your package.

We strive to send your parcel within 3-5 business days. Please keep in mind bank holidays and weekend days. 

No this is not possible.

Yes, once your package leaves our warehouse, you will receive an email with a Track & Trace link so you can track your order. With this link you can see the status of the shipment and you can (if possible) give the deliverer further instructions about your delivery. You can also track your order by going to log on to your account on our website.

If you are not at home during delivery, the courier will examine whether it can be delivered to the neighbours. If that is not possible, they often try to deliver it the following business day. Anyhow the courier will always leave a ticket with information how to pick up your order or how to make a new delivery appointment.

In this case please contact us directly via info@qinibyclark.com and don’t forget to mention your order number and details. Your email will be answered as soon as possible.

In this case please contact us via info@qinibyclark.com and don’t forget to mention your order number and details. Take a picture of the broken / damaged item and your mail will be answered as soon as possible.

Please contact us directly via info@qinibyclark.com and don't forget to mention your order number and the information about the product. Please clearly state which piece is missing. We will check your email and order as soon as possible.

You have the right to send your order, in original condition, return within 14 days of receipt.
With original condition we mean clean, unworn, unwashed and with all tags and hygiene stickers still on the items. The hygiene sticker must not be removed and swimwear can only be fitted with their own underwear for health and hygiene reasons. The order amount is payable within 14 days after notification of your return, only if the items are returned in good condition. 

If you send your order return we need to receive the items with all accessories and in original condition and packaging back. The delivery note/packing slip must always be added. Once tags have been removed from items we can not take the order back. You can easily return by following these steps:

1. Make sure your return meets our returns policy
2. Enter the delivery note and ensure that both the items as the packing slip are well packaged. Without a packing slip, we can not process your return.
3. Paste the return address on the outside of your package
4. Bring your package at the nearest location of PostNL. Pay the shipping costs and you will receive a shipping receipt showing a Track & Trace code. Keep the shipping certificate until your return is processed and fully repaid. If you have questions about the return you can send an email to returns@qinibyclark.com

Upon receipt you have 14 days to send your order back.

You can send your return package to the following address:

Qini by Clark
Hoge Filterweg 600
3063 KL Rotterdam

Until the items arrive at our warehouse, they are your responsibility. We recommend you always send a request proof when sending a package to us in case something goes wrong a long the way. Without a valid shipping receipt showing we can not start a Track & Trace investigation for your returned package, and we will not refund missing items.

No, unfortunately it is not possible to exchange your order. If you want to order a different size/product then you need to place a new order.

Yes, it is possible to send multiple orders in one package, but then you always have to add both packing slips. Without your orders delivery note we can not process your return.

In this case it is important to have a paper in your return package with the following information:

• Contact details
• Order number (these can be found in the confirmation email)
• Item numbers of the items you are sending back
• The reason for return

If you have questions, please e-mail us via info@qinibyclark.com. We will then give you further instructions or a new packing slip to send it back

No, unfortunately the shipping costs for returning items is on your account.

When you have sent the package in return it may take up to 14 days before we received it at our warehouse. Once we have received your return and it has been processed, you will receive an e-mail with further information about your refund. Processing of your return may take longer than you're used to. If you haven’t received any notice from us after 15 days please contact us via returns@qinibyclark.com

Upon receipt and positive control of your return we will credit the purchase price within 14 days.
We will refund the purchase price via the payment method you used to purchase the products from us.
If you have paid the purchase price by IDEAL / BANCONTACT we will refund it to your account. Did you pay with VISA / MASTERCARD / MAESTRO / PAYPAL we will pass on the bill ordering reversal associated with your credit / debit card. Please note that you can only see this chargeback on your next creditcard statement, although the refund has been done.

We will refund the purchase price within 14 working days back to your account.

Creating an account is easy. Click on the website "Create Account" and follow the on screen instructions.

In your account you can store your data so that it will automatically appear in the checkout when you place an order. You will have a handy overview of your order history and it is possible to save items to your wish list.
In addition, you will receive exclusive discounts and special offers.

Click "Forgot password" and enter your email address that you registered with us. Then you will receive your login details by email and you just need to change your temporary password to your new password.

On our website you can log in to "My Account". In here you will find your data and the option to change it. 

Yes, off course! You will see a heart at all of our items. If you click the heart, the product will automatically be visible in your wish list. 

Always check your spam box. It may be that your e-mail did not detect Qini by Clark as safely and emails are going directly to your spam / junk mail folder. Add info@qinibyclark.com to your addressbook to avoid this. Make sure you've correctly entered your email address when you sign up. Log into your account to check if your email address is correct. Also make sure you have given permission to receive marketing emails from us.

You can easily unsubscribe to our emails and newsletters by clicking the 'unsubscribe' link you can find at the bottom of our emails and newsletters. Also, you can opt this out if you log into your account.

If you want to cancel your account, send an email with your contact details to info@qinibyclark.com. Once we cancel your account, you will receive an email confirmation.

If a product is out of stock, you can still already buy this item by making a pre-order. You will order, pay and we will send you the item once we have received new stock from our manufacterers. We will send you a notification once the product is back in stock and has been sent to you. This way you can not miss an item for the second time.

Delivery of pre-order may vary by product. Once you place a pre-order we will keep you informed of the expected delivery by email.

Yes, it is possible to cancel your pre-order as long as it has not been sent.

Complaints can be mailed to info@qinibyclark.com. Complaints are handled within 14 days.

We are only accessible by email. You can send an email to info@qinibyclark.com and we will always try to respond within one business day. 

The webshop is open from Monday / Saturday from 10:00 to 17:00.

No, we do not have a physical store. However, we work with a number of fashion boutiques where you could fit and buy our swimsuits if you do not want to order online.